A CitizensHome Improvement
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Privacy Policy

Effective Date: March 23, 2026

1. Introduction

A Citizens Home Improvement (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at a-citizens.com or contact us for services.

2. Information We Collect

We collect information that you voluntarily provide to us through our contact form, including:

  • Name (required)
  • Phone number (required)
  • Email address (optional)
  • Project details or messages (optional)

We also automatically collect basic usage data through Vercel Analytics, which may include pages visited, referring URLs, browser type, and general geographic region. This data is anonymous and does not personally identify you.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and contact form submissions
  • Provide estimates, schedule consultations, and deliver our services
  • Communicate with you about your project or our services
  • Improve our website and understand how visitors use our site

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

  • Service providers who help us operate our website and business (e.g., email delivery services, web hosting)
  • Financing partners (such as GreenSky) if you choose to apply for financing through us
  • Legal authorities if required by law or to protect our rights

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or destruction. Our website uses HTTPS encryption for all data transmitted between your browser and our servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies & Tracking

Our website uses Vercel Analytics, which collects anonymous, aggregated usage data without using cookies or tracking individual visitors. We do not use advertising cookies or third-party tracking pixels. If we integrate third-party services in the future that use cookies, we will update this policy accordingly.

7. Third-Party Links

Our website may contain links to third-party websites, such as our BBB profile, social media pages, or financing partner portals. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

8. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction or deletion of your personal information
  • Opt out of future communications from us at any time

To exercise any of these rights, contact us using the information below.

9. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Call (812) 428-2343